They can increase conversion rates and enhance customer experience.
Overall, chat widgets online are a great way to improve your company’s relationship with your customers. A SuperOffice study has shown that an embedded chat widget is also a preferred communication method for customers. It comes before social media and phone calls which is important to note for ecommerce businesses looking to improve their customer relations. You can put the chat widget on Facebook Messenger, WhatsApp, and even Slack so your customers can find you on whichever platform they’re using. What’s more, you’re not limited to your website when using live chat. Chat room widgets positively affect sales, and customers are happier to buy from companies that offer chat widgets. Why else live chat support with the use of a widget on your web pages is important: They answer your customer’s questions and can direct people to the pages with the right products there and then. Why do you need a chat widget on your website?ĭid you know that the average attention span for an adult is about 8 seconds? That’s not very long to grab the interest of the potential customers to your website, is it? So you need to provide people with what they want fast, or they will leave your page. Once the visitor clicks on the button, a live chat widget pops up, and the website visitor is all set to talk with a customer support agent or chatbot. It usually pops up as a button on the bottom of the page to welcome visitors and offer assistance. What is a chat widget?Ī chat widget is a window on a website that enables interactions between a potential customer and the brand. Let’s establish what kind of widget we’re looking at and why you should even bother. Generate Leads with Live Chat and Chatbots. Get the top-rated live chat widget to easily connect with your customersĬhat widgets are not what you were looking for? If you’re interested in live chat software and chatbots, check out these articles:
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